POLICIES AND GUIDELINES
We require a valid credit card to be kept on file as security for payment of your swimmer's lessons. Your credit card on file will be charged on or around the 1st and the 15th day of each month for lessons delivered in the preceding 15-day period. For example, lessons from July 1-July 14, would be billed on or around July 15.
Any invoices unpaid by the last day of each calendar month are subject to a finance charge/late fee of 1/2% (one-half of one percent) of the invoice balance and all swim lessons will be suspended.
Please contact the office at 713.320.9705 or email email@example.com if you have any questions.
REFUND AND CREDIT POLICY:
Payments made for swim lessons are non-refundable. No refund or credits will be given. No exceptions.
24-hour notification of cancellation is required by the swimmer’s parent and/or guardian. Notice may be given either by email or text. Please contact Beginners 2 Swimmers at 713.320.9705 or email firstname.lastname@example.org.
Should 24-hour cancellation notice not be given, no makeup lesson will be issued.
If you will miss more than 3 consecutive weeks of swimming lessons (for whatever reason) Beginners 2 Swimmers has the right to give up your lesson time to another swimmer, if needed. A new time can be assigned (if available) upon return from the missed lessons.
All scheduling changes must be communicated with Beginners2Swimmers office administration staff. Schedule changes cannot be confirmed through your instructor.
Make-ups are not scheduled for conflicts with other activities and/or vacations unless proper notice has been given as stated above in the cancellation policy.
If the teaching pool at a Beginners 2 Swimmers location is closed due to any reason, a makeup lesson will be added to your account.
HOME LESSONS POLICY:
If an instructor is scheduled to be at your home and they arrive to a pool that is not in teaching condition, no makeup/credit will be given. It is your responsibility to keep your pool clean and in proper running order. Should your pool not be clean (i.e. algae infestation) or running properly, the instructor reserves the right to cancel the lesson at your expense. Instructor has discretion to determine whether pool is in appropriate condition.
No makeup lessons will be issued for no show lessons.
INCLEMENT WEATHER POLICY:
It is at the discretion of the lifeguards and pool management to close the pool due to thunder, lightning, or any other weather related issue.
It is at the lifeguard, pool management and/or instructor’s discretion as to whether or not to cancel or resume the scheduled class. If the class is cancelled prior to the scheduled time, a makeup lesson will be issued.
If a class has been in session and either lightning is seen or thunder heard, the instructor will schedule a time to make up the remaining time of the portion missed.
Cloth material, jeans, leggings, and/or t-shirts are not allowed into the pool.
Goggles are NOT permitted unless the child is able to independently swim the length of the pool. Snorkeling masks are NOT permitted as they cover the swimmers nose, and correct breathing patterns are inhibited.
If your child is not 100% potty trained, your child MUST be wearing a disposable swim diaper (i.e. Huggies Little Swimmers) WITH a reusable swim diaper over it.
Swimming is only permitted while working with an instructor.
All students must be under the supervision of a parent/guardian while waiting for their lesson or after a lesson has been completed. Parents are responsible for their children, before and after lessons.
Absolutely no dropping off of children to be picked up later.
During inclement weather, instructors may close the entire pool due to visual and safety limitations. Beginners2Swimmers maintains the right to refuse or revoke admission as a safety precaution.
Students may only enter the water at the beginning of the lesson and must exit at the conclusion of the lesson.
All students are required to shower prior to entering the pool.
Running, pushing, dunking, water fighting, chicken fights, hanging on the backs of other swimmers, breath-holding contests, hypoxic breathing, etc. are prohibited.
Training equipment that is provided by the Beginners2Swimmers is prohibited from leaving the aquatic areas. Equipment should be used in the manner in which it was designed for and returned to the proper location following use. To ensure safety, the instructor on duty must approve all outside equipment.
Spitting, blowing the nose or urinating/defecating in the pool is prohibited.
Use of the pool may be refused to anyone appearing to have a contagious or infectious condition, such as a cold, athlete’s foot, ringworm, boils or other skin infections.
Students’ belongings are prohibited from being in the offices, storage rooms, or maintenance areas, and on or under the lifeguard towers.
No pets are allowed in the pool facilities.
Hard balls and sharp edges on swimming accessories are strictly forbidden.
Swimming is a HAZARDOUS activity. There are risks inherent in the sport of swimming, including but not limited to paralyzing injuries and death.